Refund policy
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
If a refund or exchange is desired, AKOA must be notified within 14 days of order receipt. Buyer may be asked to return unwanted items at Buyer cost within 30 days. All original artwork to be refunded or exchanged MUST be shipped back in same condition to AKOA in Indiana at address provided at Buyer cost. A full refund will be issued within 24 hours of receipt. Orders for a single (1) print sized 16 x 24 and under do not need to be returned to receive a refund. Orders for more than (1) print may need to be returned to AKOA in Oklahoma in order to receive a refund. Refunds will be issued within 24 hours of refund request if no return is required, or within 24 hours of receipt of returned items) if return of unwanted item(s) is requested.
Not All Orders Can Be Cancelled.
If you need to cancel your order, please contact AKOA immediately. Please be aware that because orders are generally processed between 1-2 hours after order is placed, canceling is not always possible. However, I do cancel whenever possible, and refunds/replacements/returns are always available, except on custom orders or commissions. Please contact me if you have any problems with your order! Customer service is my highest priority.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
MAILING ADDRESS
AK ORGANIC ABSTRACTS
PO Box #811
17520 Dartown Rd.
Westfield, IN 46074
