FAQ
PROCESSING/SHIPPING TIME
All prints or original artwork ship within 1-4 business days.
Custom orders/commissions processing times vary, depending on the project and are determined by agreement between the artist and buyer.
Actual delivery time will depend on the shipping method you choose.
Free US shipping defaults to USPS Priority Mail, but expedited shipping is available within the US for an additional fee and is available at checkout.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
If a refund or exchange is desired, AKOA must be notified within 14 days of order receipt. Buyer may be asked to return unwanted items at Buyer cost within 30 days. All original artwork to be refunded or exchanged MUST be shipped back in same condition to AKOA in Oklahoma at address provided at Buyer cost. A full refund will be issued within 24 hours of receipt. Orders for a single (1) print sized 16 x 24 and under do not need to be returned to receive a refund. Orders for more than (1) print may need to be returned to AKOA in Oklahoma in order to receive a refund. Refunds will be issued within 24 hours of refund request if no return is required, or within 24 hours of receipt of returned items) if return of unwanted item(s) is requested.
All prints or original artwork ship within 1-4 business days.
Custom orders/commissions processing times vary, depending on the project and are determined by agreement between the artist and buyer.
Actual delivery time will depend on the shipping method you choose.
Free US shipping defaults to USPS Priority Mail, but expedited shipping is available within the US for an additional fee and is available at checkout.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
If a refund or exchange is desired, AKOA must be notified within 14 days of order receipt. Buyer may be asked to return unwanted items at Buyer cost within 30 days. All original artwork to be refunded or exchanged MUST be shipped back in same condition to AKOA in Oklahoma at address provided at Buyer cost. A full refund will be issued within 24 hours of receipt. Orders for a single (1) print sized 16 x 24 and under do not need to be returned to receive a refund. Orders for more than (1) print may need to be returned to AKOA in Oklahoma in order to receive a refund. Refunds will be issued within 24 hours of refund request if no return is required, or within 24 hours of receipt of returned items) if return of unwanted item(s) is requested.
Not All Orders Can Be Cancelled.
If you need to cancel your order, please contact AKOA immediately. Please be aware that because orders are generally processed between 1-2 hours after order is placed, canceling is not always possible. However, I do cancel whenever possible, and refunds/replacements/returns are always available, except on custom orders or commissions. Please contact me if you have any problems with your order! Customer service is my highest priority.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Digital downloads
Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently asked questions
Are the images on every size print exactly the same?
The image on your print may vary slightly by size. In order to best accommodate various sizes, I have personally edited each print to show as much of the image as possible.
What if I am unsatisfied with my print?
If you are unsatisfied with your print or original art, please contact me within 14 days regarding a refund/return of the item.
Where will my print ship from?
Prints are drop-shipped from a third party printing company located outside Buffalo, NY.
Can I get a signed print?
Signed or limited edition prints may be available in the shop from time to time. Otherwise, all prints are drop shipped from a third party printer and do not allow for customization. If you would like to special order a signed print, or other customization, please contact me directly.
How quickly will my order ship?
Orders generally ship within 1-4 days, UNLESS it is a custom order (such as an art commission, or a signed print.)
Where does my piece of original art ship from?
All original art ships from the AKOA studio in Oklahoma. Orders (excluding personalized and custom work) ships within 1-4 business days.
What if my print arrives damaged?
Prints are carefully packaged to avoid damage- however, accidents do happen! If your print arrives in any way damaged, please contact me immediately regarding a replacement at no cost.
I'm sending my order as a gift. Will the recipient see the price, and do you offer gift wrapping?
Prices are not included on any packing slips, so you can rest assured that the gift recipient will not know the cost of your gift! Unfortunately, AKOA does not offer gift wrapping. We can, however, include a short, personalized message with orders if you check "Gift Optiions" at checkout. If you would like to include wrapping with your gift, we recommend shipping to your address and wrapping to your taste.